The Clinical Assistant plays a dual role for front and back office clinical functions, spending about 50% of their time in each role.  They perform a variety of duties that are clerical in nature, as well as assist in the examination and treatment of patients under the direction of licensed medical and/or licensed nuring team members.  

• Provides initial customer service to all patients including but not limited to greeting patients, scheduling and confirming patient appointments using a multi-line phone, performing data entry into the NextGen software system for patient information, and creating patient files
• Facilitates patient check-in and check-out.  Explain patient payment options, including sliding scale fees, Medicare, Medicaid, and other forms of payment assistance
• Collects and posts patient payments; prepare deposits and follow established cash handling procedures
• Completes patient intakes, income screenings, and conducts insurance verifications and authorizations
• Provides conflict resolution and response to patient grievances
• Creates and maintains confidential patient files and records; files accordingly
• Obtain, evaluate, and record patient history in medical file
• Obtain and measure vital signs and record information on patients' charts
• Prepare and maintain examination/treatment rooms, including cleaning and sterilizing instruments, and inventory of medical supplies and materials
• Assisting the examination of patients under the direction of licensed medical and/or licensed nursing staff
• Explain treatment procedures to patients under the direction of licensed medical and/or licensed nursing staff
• May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis
• Prepare and administer medications as ordered by licensed medical and/or licensed nursing staff
• Perform routine diagnostic and laboratory tests
• Ensure define quality metrics are met as defined by the Quality Council
• Ability to follow standing orders and provide treatments according to established protocols
• Achieve and maintain clinical competencies as defined by the Quality Council
• Other duties as assigned

• High school diploma or GED required
• Six months prior experience in a professional administrative or related capacity is required, with prior medical office or healthcare setting experience preferred
• Current Basic Life Support certification for healthcare providers from the American Heart Association is required
• Medical Assistant Certificate from one of the following organizations preferred.

1.         CMA - American Association of Medical Assistants (AAMA)

2.         RMA - American Medical Technologists (AMT)

3.         CCMA- National Health Career Association (NHA)

4.         NRCMA through National Association of Health Professionals (NAHP)

5.         NCMA- National Center for Competency Testing (NCCT)

• Prior professional experience as a Medical Assistant is a definite plus
• Proficiency in Spanish is preferred.